Enrollment Volatility in MassHealth: A Progress Report

This report provides a brief update on a 2010 study, Enrollment and Disenrollment in MassHealth and Commonwealth Care, which described the consequences of enrollment volatility, quantified its extent in Massachusetts programs, and compared that experience with the experience of other states. It also reported that at the time, Massachusetts was assessing its administrative processes and undertaking activities to improve program retention, data use, and customer service. Since 2010, MassHealth has developed and implemented a number of procedural and technological improvements to address enrollment volatility.